• When In-Stock Items are Shipped
• Reserving the Item for Your Order

Most orders will be processed and shipped on the same or next business day. If you absolutely need your order shipped same day, please phone our sales staff at 800 882 6446 for rush processing options (additional fees may apply). If your shipping address is different than your billing address, your information will need to be verified with your credit card company, which can delay shipment. If we are unable to verify this information, your order may be canceled without notice; please ship to your billing address when possible to avoid delays. You will automatically be e-mailed an order confirmation, typically within a few minutes of purchase. The e-mail will include a link where you can check your order status. You will also be e-mailed when your order ships, and this e-mail will include your tracking information. Our computerized e-mail system only currently works with online orders; phone orders will not receive confirmation and tracking updates

Placing an item in your shopping cart doesn't hold the item for you. An item is only reserved for your order after you Review and clicks the SUBMIT ORDER button and receives e-mail confirmation that we've received your order.

Popular items can sell out quickly. It's possible for you to see a message that an item is available on the product detail page, but discover it is sold out by the time you place your order.

• Canceling Items or Orders
• Changing an Order Before It Ships
• Reviewing Orders

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in My Account . Deleting all items in an order will cancel the entire order.

If your order has shipped it cannot be modified.

To cancel an item or an entire order:

1. Click the Your Orders button in My Account
2. Click the Cancel Items button. Note: Orders that have shipped cannot be modified and the Cancel Items button will not appear.
3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4. Click the Cancel checked items button when finished.

After submitting the cancelation, you'll see an "Important Messages" screen confirming the cancelation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account.

You can also confirm the cancelation by visiting My Account . Only open orders will appear. If you do not see the order, you will know it was successfully canceled.

Most orders you place on StoneageArts.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.

You can update your unshipped orders by visiting the Order section in My Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, etc.).

You can review the status of any order you've placed via the My Account page. For orders that have yet to ship, you'll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped, you can confirm the date and method of shipment, and a tracking number, if applicable.

PayPal, Visa, Master Card, American Express, Pre-paid Company Check, Cashier's Check or Money Order are accepted. (Note: All pre-paid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank). Pre approved Purchase orders from retail stores. International Orders must be paid by wire transfer, Contact Us  for additional information.

We offer you consistently low prices on every item hand crafted by World Artisans. All prices are listed in U.S. dollars

FREE shipping on Orders $45 and over for eligible items (restrictions apply).

To take advantage of FREE Shipping:

Place at least $45 of eligible products in your Shopping Cart. (Eligible items will display “FREE Shipping” next to their price.) If your order also contains other ineligible items, you'll be charged shipping fees for those ineligible items.

Ship your items to a single Contiguous U.S. address.

Select Free Shipping as your shipping method. Your order will be delivered within 8-10 business days.

Free Shipping is not available to Retail Store Accounts.

We reserve the right to change or discontinue FREE Shipping at any time.

1. How can I place an order?



Stoneage Arts Global uses a secure checkout process for quick, easy purchasing. If you already have a Stoneage Arts account, go to Sign In or Register to enter your email address and password and Click SUBMIT. If you do not have a Stoneage Arts account you will be required to register before you can add items to your Cart. If you are doing personal shopping select “Not a Store Buyer Create New Account”. If you are an authorized buyer for a Business and have the necessary business licenses select “Wholesale Store Buyer Create New Account”. A Stoneage Arts account will be created, which will allow you to view your order status, edit email preferences, and much more


2. How can I track the status of my order?



When your order ships from our facilities, you will receive an email confirmation with your tracking number.


3. When will my order be processed? When will I receive my order?


All orders placed Monday - Friday will be processed and shipped the within 2-3 business days, provided that all authorization criteria has been met. We do not ship and the shipping carriers we use do not pickup or deliver on weekends or Holidays

For your protection, we may require proof of identity in the event of the following:


• Different billing & shipping addresses entered
• Past history of fraud or chargeback has been assigned
• Unable to verify billing address information (i.e. non US credit cards)

This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time.

4. How can I change or cancel an existing order?



Orders that are "Printed" or "Shipped" cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at Tel: 800 882 6440.

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.



5. Is your site secure? Why do I not see the security lock symbol? Is my information kept private?



Yes, www.StoneageArts.com is secure. Every credit card purchase you make at Stoneage Arts Global is processed by PayPal, which guarantees that every transaction you make at www.StoneageArts.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The security lock symbol appears only at the credit card entry stage of the checkout process


6. What are your shipping rates?



Our shipping rates are calculated at the time you place your order, and displayed in your cart before you Submit your order.


7. When Will I Be Billed For My Order?



You will be billed for your order after the order ships from our facility. If you selected PayPal as your payment method, you will be debited the amount of the order immediately after you place your order, and Stoneage Arts will appear on your credit card statement.


8. Do you ship orders outside of the United States?



We ship to International addresses only after we receive full payment. We will not ship to certain countries.


9. Shipping to Canada



When purchasing item(s) to be shipped to Canada duties and taxes are likely to be levied on the items(s).

When you place an order at Stoneage Arts Global, you authorize our shipping carrier to act as your custom broker / agent on your behalf for the duties and taxes that you are obligated to pay to Canada Border Service Agency (CBSA). Typically Canadian Government charges Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) based on a percentage of the total value of the merchandise purchased and the duties on that merchandise as required by Canadian law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities and the custom broker / agent may require reimbursement from you of the total taxes, before release of goods to you.


10. I just ordered something, but now it's on sale. Do you honor price adjustments?



Yes, we do issue price adjustments for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact our Customer Service Tel: 800 882 6446 to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after 7 days will be denied. Price adjustments will not be issued if the item was already marked "SALE" when you purchased it, or if you received a discount on that item by using a promotion code during checkout. Only one price adjustment per item is allowed. We will not issue a second price adjustment on the same item. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Should you be eligible for a price adjustment, we will gladly credit your original form of payment. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear.


11. I just placed my order, but I forgot to use the promotional code / the code didn't process. What should I do?


Once an order is placed, a promotional code cannot be applied. Please call Customer Service at Tel: 800 882 6446 immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been processed we will not be able to cancel it.


12. I received my order, but one item was missing, damaged, defective, or wrong. What happens now?



Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at Tel: 800 882 6446. An investigation will be conducted to track the package and check for delivery problems.

DO NOT throw away your box; the shipping company may need to see it for the investigation.


13. How Do I Change My Email Preferences or Account Information?


• Log in to your account by clicking on the "Sign in or Register" located in the top navigation bar. If you are already signed in then click “My Account” and click on the section you wish to edit.
• Enter your email address and password.
• Click on the "Sign In" button.
• You will now be logged into your account.
• Click on the section you wish to edit.
• Update your new information.
• Click on the "SUBMIT" button.


14. I forgot my password?


If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:


• Click on "My Account" located in the top navigation bar.
• Directly under the password field is a link that says "Forgot your Password?"
• You will be taken to the forgotten password screen, where you will be prompted to enter in your email address.
• Type your email address and click the "Submit" button.
• We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
• Go back to the homepage and continue to shop.




15. What is the Wish List used for?


A wish list is used to save items that you like or want to purchase at a later time. Follow the instructions below to add items to your wish list:


• You must be a registered customer to create a wish list.
• Login to your account. If you do not have an account you can register for one by clicking "Sign In or Register" and then in the in ”New Customer Sign Up” Select appropriate registration type.
• Navigate through the site to the desired merchandise
• Click "Add to Wish list" on any product detail page
• To view your wish list, once logged in, click "My Account" and select “Wish List
• The wish list does not hold inventory or Guarantee price. At the time you place the actual order you will be notified if an item is out of stock.


16. Do you have a catalog?



Stoneage Arts Global does not have traditional paper catalog.


17. Why can’t I receive emails?


Some email clients may treat Stoneage Arts mail as spam. To ensure that email from Stoneage Arts is not marked as spam, add our email address - info@stoneagearts.com - to your email account's address book.