Canceling Items or Orders

If an unavailable item is keeping other items on an order from shipping or you simply decide you don’t need an item anymore, you can delete items from your open orders in the Orders section in My Account . Deleting all items in an order will cancel the entire order.

If your order has shipped it cannot be modified.

To cancel an item or an entire order:

1. Click the Your Orders button in My Account
2. Click the Cancel Items button. Note: Orders that have shipped cannot be modified and the Cancel Items button will not appear.
3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4. Click the Cancel checked items button when finished.

After submitting the cancelation, you’ll see an “Important Messages” screen confirming the cancelation. If you canceled the entire order, we’ll also send a confirmation message to the e-mail address on your account.

You can also confirm the cancelation by visiting My Account . Only open orders will appear. If you do not see the order, you will know it was successfully canceled.

Changing an Order before it Ships

Most orders you place on StoneageArts.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.

You can update your unshipped orders by visiting the Order section in My Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, etc.).

Reviewing Orders

You can review the status of any order you’ve placed via the My Account page. For orders that have yet to ship, you’ll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped, you can confirm the date and method of shipment, and a tracking number, if applicable.